It soon became the company’s single system of record, replacing 20 legacy tools. To consolidate IT systems, streamline operations, and improve IT service levels, Swiss Re chose ServiceNow IT Service Management.
When it first partnered with ServiceNow 10 years ago, Swiss Re had multiple IT service management tools and many different processes across multiple locations. “Our employees are really, truly knowledge workers, so my team has to make sure they can focus on their work and are not distracted by operational and administrative processes.”Įarly success with ServiceNow leads Swiss Re to adopt an enterprise service management approach If you look at the size of our business that’s a relatively small number, which means our employees are very important to having good business transactions,” says Stefan Sieger, Swiss Re’s Head of Customer Experience and Digital Delivery for Group Operations.
That’s why Zurich-based Swiss Re-a leading, global reinsurance company-is embracing trailblazing changes to provide a next-generation employee experience. The better employee satisfaction is, the better customer relationships will be, and excellent customer relationships are a key differentiator in a commoditized industry. Swiss Re recognizes employee satisfaction is key to building strong, lasting customer relationships
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